CrispLive Chat tool

Crisp is a business messaging suite that puts live chat, email, WhatsApp, Messenger, Instagram, Telegram and SMS into one shared inbox. Conversations carry visitor context — pages viewed, plan, device and past chats — and agents can respond with canned replies, notes, file transfers, audio messages and co-browsing or screen sharing during tricky sessions.

On top of the inbox, Crisp includes a no-code chatbot builder for qualifying and deflecting common questions, an AI agent trained on your help center, a hosted knowledge base, in-app campaigns and drip email, plus a CRM view of contacts. Everything is bundled per workspace rather than per seat, so adding teammates does not multiply the bill.

That pricing model and the breadth of channels make Crisp a practical default for startups and small teams that want support, marketing messaging and a help center from one vendor on a predictable budget — which is why it is our Best for Startups pick in customer support.